Privacy policy

Last Updated: 2 September

At Buyko.in, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or make a purchase through www.buyko.in

By using our website, you acknowledge that you have read and understood this Privacy Policy.

This Policy is intended to operate in accordance with applicable Indian laws relating to privacy and personal data protection, including the Digital Personal Data Protection Act, 2023 and applicable rules and regulations made under it, as and when applicable to our processing activities. (MeitY)

1. Information We Collect

We may collect different types of information depending on how you interact with our website.

A. Information You Provide to Us

When you create an account, place an order, contact us, or otherwise interact with our website, we may collect:

  • Full name

  • Email address

  • Mobile/telephone number

  • Billing address

  • Shipping/delivery address

  • Payment and transaction-related information

  • Order history

  • Account login information

  • Customer support communications

  • Product reviews, feedback, and other information you voluntarily provide

We only request information that is reasonably necessary for the relevant purpose.

B. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Website pages visited

  • Referring website

  • Date and time of visits

  • Approximate location derived from technical information

  • Website interaction and usage information

This information may be used to operate, secure, maintain, and improve our website.

C. Payment Information

Payments may be processed by third-party payment providers.

Depending on the payment method you choose, payment providers may collect and process information such as card, UPI, banking, or other payment details.

Buyko.in generally does not store complete card numbers, CVV numbers, UPI PINs, or banking passwords on its own servers. Payment information is handled by the relevant payment service provider according to its own privacy and security practices.

2. How We Use Your Information

We may use your information for legitimate business purposes, including:

To process and fulfill orders

  • Process purchases and payments

  • Confirm orders

  • Arrange shipping and delivery

  • Provide order updates

  • Process returns, refunds, exchanges, and cancellations

  • Provide customer support

To operate and improve our website

  • Maintain and operate our online store

  • Improve website functionality and user experience

  • Understand how customers use our website

  • Troubleshoot technical problems

  • Develop new products, services, and features

To communicate with you

We may use your contact information to send:

  • Order confirmations

  • Shipping and delivery updates

  • Return/refund communications

  • Customer service responses

  • Important account or website notices

Where required by applicable law, we will seek your consent before sending promotional or marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

To prevent fraud and protect our business

We may process information to:

  • Detect and prevent fraudulent transactions

  • Protect our website and customers

  • Investigate suspicious activity

  • Enforce our terms and policies

  • Comply with legal obligations

3. Legal Basis and Consent

Where required by applicable law, we will obtain your consent before processing personal data for purposes requiring consent.

You may withdraw consent where applicable. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services where the relevant information is necessary to provide those services—for example, information required to deliver an order.

We may also process certain information where permitted or required by applicable law, including for fulfilling a transaction, complying with legal obligations, preventing fraud, protecting our rights, or other permitted purposes.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, web beacons, tags, and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies for purposes such as:

  • Keeping items in your shopping cart

  • Maintaining your session

  • Remembering preferences

  • Processing orders

  • Understanding website traffic

  • Improving website performance

  • Measuring advertising effectiveness

  • Providing relevant marketing or promotional content

Some cookies may be placed by third-party service providers that operate on our behalf.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping-cart or checkout functionality.

Where applicable, we will provide appropriate choices or consent mechanisms for non-essential cookies.

5. Third-Party Services

We may use trusted third-party service providers to help us operate our business.

These may include:

  • E-commerce/platform providers: SHOPIFY

  • Payment providers: Razorpay

  • Shipping and logistics providers: Delhivery / Ekart / Bluedart

  • Analytics providers: GOOGLE ANALYTICS

  • Marketing and advertising providers: Meta

  • Customer support providers: NA

  • Email/SMS/WhatsApp providers: NA

  • Fraud prevention and security providers: NA

These service providers may process personal information on our behalf or independently according to their applicable terms and privacy policies.

We aim to share only information that is reasonably necessary for the relevant service.

You should review the privacy policies of relevant third-party providers for information about how they handle personal data.

6. Sharing of Information

We do not sell your personal information as a standalone product.

We may share information with third parties when reasonably necessary for purposes such as:

  • Processing and delivering your orders

  • Processing payments

  • Providing customer support

  • Website hosting and technology services

  • Analytics and website improvement

  • Fraud prevention and security

  • Marketing and advertising, where permitted

  • Complying with applicable law or legal requests

  • Protecting our legal rights, customers, or business

We may also disclose information in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction, subject to applicable law.

7. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Depending on the nature of the information and risks involved, security measures may include:

  • Access controls

  • Secure authentication

  • Encryption or secure transmission where appropriate

  • Monitoring and security controls

  • Restricted access to personal information

  • Appropriate data retention and deletion practices

However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

If we become aware of a personal data breach requiring notification under applicable law, we will take appropriate steps to respond and provide notifications as required by law.

The DPDP Act defines a personal data breach broadly to include unauthorized processing or accidental disclosure, acquisition, sharing, use, alteration, destruction, or loss of access that compromises confidentiality, integrity, or availability. (MeitY)

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions

  • Providing customer support

  • Maintaining business and transaction records

  • Resolving disputes

  • Preventing fraud

  • Complying with legal, tax, accounting, or regulatory requirements

  • Enforcing our agreements and protecting our legal rights

When personal information is no longer required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law and any conditions or limitations that may apply, you may have rights relating to your personal information, including:

Right to access information

You may request information about the personal data we process about you and other information that we are required to provide under applicable law.

Right to correction

You may request correction of inaccurate, incomplete, or outdated personal information.

Right to erasure

You may request deletion of personal information where applicable, subject to legal or legitimate reasons for retaining it.

Right to withdraw consent

Where processing is based on consent, you may withdraw your consent.

Right to grievance redressal

You may contact us regarding concerns or complaints about our processing of your personal information.

Right to nominate

Where applicable under Indian data-protection law, you may have the right to nominate another individual to exercise certain rights on your behalf in accordance with applicable law.

The DPDP framework provides rights including access to information, correction/erasure, grievance redressal, and nomination, subject to the Act and applicable rules. (MeitY)

To exercise a privacy right, contact us using the information provided below.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.

10. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

Where applicable under Indian law, we will take appropriate measures regarding the processing of children's personal data.

We do not knowingly request or collect personal information from a child in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us using the details below.

11. International Data Transfers

Some of our third-party service providers, technology providers, payment processors, analytics providers, or other business partners may process information outside India.

Where personal information is transferred or processed outside India, we will take steps required by applicable Indian law and applicable contractual or security requirements.

The DPDP Act applies to certain processing outside India where it is connected with offering goods or services to individuals in India. (MeitY)

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

13. Marketing Communications

If you have provided consent where required, we may send promotional communications about:

  • New products

  • Offers and discounts

  • Sales

  • New collections

  • Other updates from Buyko.in

You can unsubscribe from promotional emails by clicking the "Unsubscribe" link in the relevant email.

For other marketing communications, you may contact us at buykoshopping@gmail.com to request that we stop sending promotional messages, subject to applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business

  • Our website or services

  • Technology

  • Applicable laws and regulations

  • Our privacy practices

When we make changes, we will update the "Last Updated" date at the top of this Policy.

If a change is materially significant, we may provide additional notice where required by applicable law.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we process your personal information, please contact us:

Buyko.in
Website: www.Buyko.in
Email: buykoshopping@gmail.com
Phone: 8796811457
Business Address: Noida, Uttar Pradesh, India

Privacy / Grievance Contact

Name: NA
Email: NA
Phone: NA

We will review and respond to privacy-related requests and grievances in accordance with applicable law.

16. Governing Law

This Privacy Policy shall be governed by the laws applicable in India.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the courts or applicable dispute-resolution authorities having jurisdiction under applicable Indian law.