Shipping policy

Last Updated: 2 September

At Buyko.in, we want your shopping experience to be simple and hassle-free. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Methods

We currently offer shipping within India through trusted courier and logistics partners.

Available shipping methods may include:

Standard Shipping
Express Shipping, where available
Cash on Delivery (COD), where available

The shipping options available for your order will be displayed during checkout based on your delivery location and the products in your cart.

2. Order Processing Time

Orders are generally processed and prepared for dispatch within Two business days after successful order confirmation and payment.

Orders placed on weekends or public holidays may begin processing on the next business day.

Some products may require additional processing time. If so, the estimated processing time will be mentioned on the relevant product page or communicated to you.

3. Delivery Time

Once your order has been dispatched, estimated delivery times are:

Standard Delivery: 5 BUSINESS DAYS

Express Delivery: 2-3 BUSINESS DAYS, where available.

Delivery times may vary depending on your location, courier availability, weather, holidays, and other circumstances beyond our reasonable control.

Please note: Delivery time estimates are not guaranteed delivery dates unless specifically stated otherwise.

4. Shipping Charges

Shipping charges are calculated based on factors such as your delivery location, order value, product size/weight, and selected shipping method.

Our current shipping charges are:

Standard Shipping: Free
Express Shipping: 50-90 Rupees
Free Shipping: “Orders above ₹499”

The final shipping cost, if any, will be clearly displayed during checkout before you complete your purchase.

5. Tracking Your Order

Once your order has been dispatched, we will provide tracking information where available.

You may receive your tracking details through:

Email
SMS
WhatsApp
Your Buyko.in account
Other available communication methods

You can use the tracking information to check the current status and estimated delivery of your package.

Please allow some time for the tracking information to become active after your order has been dispatched.

6. Delivery Address

Please make sure that your shipping address, phone number, and other contact information are accurate and complete when placing your order.

Buyko.in is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If an order is returned to us because of an incorrect address, unsuccessful delivery attempts, or the recipient being unavailable, additional shipping charges may apply for reshipment where applicable.

7. Delivery Delays

Although we work with reliable delivery partners, delays can occasionally occur due to circumstances beyond our control, including:

Severe weather
Natural disasters
Public holidays
Transportation disruptions
Courier delays
High-volume periods
Government restrictions
Incorrect delivery information
Other unforeseen circumstances

If your order is delayed beyond the expected timeframe, please contact us at buykoshopping@gmail.com with your order number.

We will do our best to assist you and coordinate with the relevant courier partner.

8. Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong product, please contact us at buykoshopping@gmail.com within 2 days of delivery.

To help us resolve the issue quickly, please provide:

Order number
Description of the issue
Photos/videos of the product
Photos of the packaging, if applicable

Depending on the circumstances and applicable policy, we may offer a replacement, refund, exchange, or another appropriate resolution.

Please do not dispose of the product or original packaging until your claim has been reviewed.

9. Failed or Undelivered Orders

If a courier partner is unable to deliver your order, they may attempt delivery again.

If the package is returned to us after multiple unsuccessful delivery attempts, please contact buykoshopping@gmail.com to discuss available options.

For orders returned due to an incorrect address, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for reshipment where permitted.

For COD orders, repeated refusal or failure to accept orders may result in restrictions on future COD availability.