Refund policy

Last Updated: 2 September

At Buyko.in, we want you to shop with confidence. If you receive a product that doesn't meet your expectations or there is an issue with your order, we're here to help.

This Return & Refund Policy explains when returns, exchanges, and refunds are available.

1. Return Eligibility

To be eligible for a return, the product generally must:

  • Be returned within 7 days of delivery.

  • Be unused and in its original condition.

  • Be undamaged and free from signs of use, washing, alteration, or misuse.

  • Include the original packaging, tags, labels, accessories, manuals, and other items supplied with the product, where applicable.

  • Include the original order details or order number.

Some products may have different return conditions because of their nature. Please check the relevant product page before purchasing.

Nothing in this policy limits any rights or remedies available to consumers under applicable Indian law.

2. Return Timeframe

You must contact us within 7 days from the date your order was delivered to request a return.

To start a return, email us at:

buykoshopping@gmail.com

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos/videos, if requested

  • Any other information reasonably required to process the request

Once your request is reviewed, we will let you know whether the return is approved and provide the next steps.

3. Return Process

If your return is approved:

  1. We will provide return instructions.

  2. The product should be securely packed to prevent damage during transit.

  3. The product will be collected by our courier partner where pickup is available, or you may be provided with return-shipping instructions.

  4. Once we receive the returned product, it may be inspected to confirm that it meets the return conditions.

  5. After the return is approved, we will process the applicable refund or exchange.

Please keep your return shipment receipt or tracking information until the process is completed.

4. Refunds

Once an eligible return has been received and approved, we will initiate your refund.

Refund processing time: 5 Business Days

The time required for the refund to appear in your bank account, card, UPI account, or other payment method may vary depending on the payment provider or bank.

Where reasonably possible, refunds will be issued to the original payment method used for the purchase.

If a refund cannot be made to the original payment method, we may contact you to arrange an alternative permitted refund method.

5. Shipping Charges on Refunds

Where the return is due to a defective, damaged, incorrect, or materially different product, Buyko.in will generally bear the applicable return shipping cost, subject to verification and applicable law.

For customer-initiated returns due to change of mind, incorrect size, personal preference, or other reasons not caused by us, return shipping costs will be borne by the customer.

Original shipping charges will generally be non-refundable for customer-initiated returns. However, where the return is due to a defective, damaged, incorrect, or materially different product, the original shipping charges may also be refunded, subject to verification and applicable law.

Any applicable deductions will be communicated clearly before processing the refund.

6. Exchanges

Where available, we may offer an exchange for an eligible product.

Exchange requests must be submitted within 7 days of delivery.

Depending on availability, you may be able to exchange an item for:

  • A different size

  • A different color

  • The same product

  • Another eligible variant

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

Any difference in product price may need to be paid or refunded, as applicable.

7. Damaged Products

If your order arrives damaged, please contact us at buykoshopping@gmail.com within 2 days of delivery.

Please provide:

  • Order number

  • Clear photographs of the damaged product

  • Photographs of the packaging

  • A short description of the damage

  • Video evidence, if requested

We may ask you to retain the original packaging until the issue has been resolved.

After reviewing the claim, we may arrange a replacement, refund, or other appropriate remedy.

8. Defective Products

If you receive a product that is defective or does not function as reasonably expected, contact us at buykoshopping@gmail.com within 2 days of delivery.

We may request photographs, videos, or other information to help identify the issue.

Depending on the product and circumstances, we may offer:

  • Replacement

  • Repair, where applicable

  • Exchange

  • Refund

  • Another appropriate remedy

Any applicable manufacturer warranty will be handled according to its terms.

9. Incorrect or Missing Products

If you receive a product that is different from what you ordered, or an item is missing from your package, please contact us at buykoshopping@gmail.com within 2 days of delivery.

Please provide your order number and photographs of the package and products received, if requested.

After verification, we will work to provide an appropriate solution, such as sending the correct product, replacing the item, or issuing a refund where applicable.

10. Non-Returnable Items

Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or other legitimate reasons.

Unless otherwise stated, non-returnable products may include:

  • Personalized or customized products

  • Products specifically marked as non-returnable

  • Used or damaged products where the damage was caused by the customer

  • Products without required original packaging, tags, or accessories where these are necessary for resale

  • Perishable products

  • Certain intimate, hygiene, or personal-care products

  • Gift cards or similar products, where applicable

11. Returns Due to Change of Mind

If you simply change your mind about a purchase, return eligibility depends on the product category and our applicable return conditions.

Where we accept change-of-mind returns, the product must generally be unused, undamaged, and returned with its original packaging and accessories within 2 days.

Return shipping costs for change-of-mind returns will be handled according to the shipping-cost terms stated above.

12. Return Inspection

Returned products may be inspected after they reach us.

A return may be rejected where the product:

  • Shows signs of use or misuse.

  • Has been intentionally damaged.

  • Is missing essential parts or accessories.

  • Has been altered or modified.

  • Does not meet the stated return conditions.

If a return is rejected, we will communicate the reason and available next steps.

13. COD Orders

For Cash on Delivery orders, eligible refunds will generally be processed through a suitable electronic payment method after we receive the necessary refund details from you.

We will not request your UPI PIN, card PIN, password, or banking password to process a refund.

14. Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at buykoshopping@gmail.com.

We will try to accommodate cancellation requests where the order has not already entered the dispatch process.

Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the applicable return process.

15. Refund Delays

If your refund has been approved but has not appeared after 5 business Days, please first check your bank/payment-provider statement.

If the refund is still not visible, contact us at buykoshopping@gmail.com with your order number and refund details so we can investigate.

16. Contact Us

For all return, exchange, and refund requests, please contact:

Buyko.in
Email: buykoshopping@gmail.com
Phone: 8796811457
Business Address: Noida, Uttar Pradesh, India

Customer Support Hours: 11am to 8pm ( Monday to Saturday )

We aim to make the return and refund process as simple and transparent as possible.