Terms of service

Last Updated: 2 September

Welcome to Buyko.in These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

These Terms are intended for an e-commerce business operating in India and should be read together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

1. General Terms

By using our website, you confirm that:

You are legally capable of entering into a binding agreement under applicable law.
The information you provide to us is accurate and complete.
You will use our website only for lawful purposes.
You will comply with these Terms and all applicable Indian laws and regulations.

We reserve the right to update, modify, suspend, or discontinue any part of our website or services at any time, subject to applicable law.

2. Account Terms

You may be able to create an account to access certain features of our website.

You are responsible for:

Providing accurate and current information.
Keeping your account credentials confidential.
Maintaining the security of your account.
All activities carried out through your account.

You must notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate an account where we reasonably believe that it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on our website are accurate.

However:

Product colors may appear differently depending on your device or screen.
Packaging may vary from images shown on the website.
Minor variations in size, appearance, or specifications may occur where applicable.
Product availability may change without notice.

If a product you receive materially differs from its description, please contact us at buykoshopping@gmail.com in accordance with our Return & Refund Policy.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless stated otherwise.

Prices may include or exclude applicable taxes depending on how prices are displayed at checkout.

We reserve the right to change product prices, offers, discounts, and promotions at any time. Any price change will not affect an order that has already been accepted and confirmed, except where permitted by applicable law.

Despite our reasonable efforts, there may occasionally be an incorrect price or product information due to technical or human error. In such cases, we reserve the right to correct the error and take appropriate action in accordance with applicable law.

5. Payments

We accept payment methods displayed on our website at checkout.

These may include:

Credit/debit cards
UPI
Net banking
Wallets
Cash on Delivery, where available
Other payment methods offered by our payment partners

Payments may be processed through third-party payment providers.

You agree to provide valid and accurate payment information and authorize the applicable payment provider to process your transaction.

We do not knowingly accept fraudulent or unauthorized transactions. Orders may be cancelled or held for verification where we reasonably suspect fraud or unauthorized activity.

6. Order Placement and Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After you place an order, you may receive an email, SMS, WhatsApp message, or other notification confirming that we have received your order.

An order confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to accept or decline an order for legitimate reasons, including:

Product availability
Pricing or listing errors
Payment problems
Suspected fraud
Incorrect customer information
Delivery restrictions
Violation of these Terms

If we cancel an order after payment has been received, we will initiate an appropriate refund to the original payment method or another permitted method, subject to applicable law and payment-provider procedures.

7. Shipping and Delivery

We ship orders to locations supported by our delivery partners.

Estimated delivery times are provided on our website or during checkout and may vary depending on:

Delivery location
Product availability
Courier capacity
Weather
Public holidays
Natural events
Transportation disruptions
Other circumstances beyond our reasonable control

Estimated delivery time is not a guaranteed delivery date unless expressly stated otherwise.

Orders may generally be dispatched within 3 business days after successful order confirmation/payment, unless a different timeframe is specified for a particular product.

You are responsible for providing a complete and accurate delivery address and contact information.

If incorrect information results in failed delivery, additional shipping charges or other reasonable costs may apply where permitted by law.

8. Delivery Delays and Lost Packages

We work with third-party logistics and courier providers to deliver your orders.

Although we will make reasonable efforts to assist with delivery issues, delays caused by circumstances outside our reasonable control may occur.

If your package is delayed, damaged, or appears to be lost, please contact us at buykoshopping@gmail.com with your order details.

We will coordinate with the relevant delivery partner and take appropriate action in accordance with applicable law and our policies.

9. Returns and Refunds

Returns, replacements, exchanges, and refunds are subject to our Return & Refund Policy.

Depending on the product and circumstances, eligibility may be affected by:

The type of product purchased
Whether the product has been used
Product condition
Missing accessories or packaging
Time elapsed since delivery
Applicable hygiene or safety restrictions
Whether the product is listed as non-returnable

Where a return is approved, you may be required to provide photographs, videos, order details, or other reasonable information to help us process the request.

Approved refunds will generally be processed using the original payment method where reasonably possible.

For further details, please refer to our Return & Refund Policy.

10. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us at buykoshopping@gmail.com within Two days of delivery.

Please provide:

Order number
Description of the issue
Photographs/videos where requested
Relevant packaging information where applicable

We will review the claim and, where appropriate, provide a replacement, refund, repair, or other remedy in accordance with applicable law and our policies.

11. Promotional Offers

From time to time, Buyko.in may offer discounts, promotional codes, special offers, or other campaigns.

Unless stated otherwise:

Offers cannot be exchanged for cash.
Promotional codes may have expiry dates.
Some products may be excluded.
Multiple offers may not be combined.
Offers may be subject to additional terms.

We reserve the right to modify or withdraw promotional offers subject to applicable law.

12. Intellectual Property

All content available on our website, including but not limited to:

Logos
Brand names
Product images
Graphics
Text
Designs
Website layout
Videos
Icons
Software
Other original materials

is owned by or licensed to Buyko.in, unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

13. Prohibited Uses

You agree not to use our website or services to:

Violate any applicable law or regulation.
Commit fraud or facilitate fraudulent transactions.
Provide false or misleading information.
Attempt unauthorized access to our website, accounts, or systems.
Introduce viruses, malware, or other harmful code.
Interfere with the security or operation of our website.
Scrape, copy, or systematically collect website content without permission.
Impersonate another person or entity.
Abuse promotional offers or discount codes.
Use the website to infringe intellectual-property or other legal rights.
Resell or commercially exploit our services without authorization.
Engage in activities that could damage Buyko.in, our customers, or our service providers.

We reserve the right to restrict or terminate access where prohibited activity is reasonably suspected, subject to applicable law.

14. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, courier companies, analytics providers, social-media services, and other technology providers.

Third-party services may operate under their own terms and privacy policies.

Buyko.in is not responsible for the independent policies, availability, security, or practices of third-party services, except to the extent required by applicable law.

15. Disclaimer

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that:

The website will always be available or uninterrupted.
The website will always be error-free.
Every product will always be available.
Website content will always be completely free from errors or omissions.

Nothing in these Terms is intended to exclude or limit any consumer rights, warranties, guarantees, or remedies that cannot legally be excluded or limited under applicable Indian law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Buyko.in will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products.

Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.

Nothing in these Terms limits liability for matters that cannot lawfully be limited or excluded under Indian law, including applicable statutory consumer protections.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Buyko.in, its owners, employees, contractors, and service providers from claims, losses, liabilities, or expenses arising from:

Your violation of these Terms.
Your unlawful use of our website.
Your misuse of our products or services.
Your infringement of another person's rights.
Fraudulent or unauthorized activity associated with your account.

This provision does not limit any rights you may have under applicable consumer-protection laws.

18. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters
Floods
Fires
Epidemics or pandemics
War or civil unrest
Government restrictions
Strikes
Transportation disruptions
Internet or telecommunications failures
Courier disruptions
Other events beyond our reasonable control

We will make reasonable efforts to minimize the impact of such events.

19. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

20. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the “Last Updated” date at the beginning of this document.

Your continued use of our website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

21. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdiction granted to statutory authorities or consumer forums/commissions, disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the courts located in Noida, Uttar Pradesh, INDIA.

Nothing in this section prevents a consumer from exercising rights before a competent consumer commission, authority, or other forum where such jurisdiction is available under applicable law.